IamCX editor’s note
Obviously, we believe in customer experience. We’re fairly convinced that any companies serious about building profitable and mutually rewarding long-term customer relationships will need to put CX at the heart of their business strategy. But strategy is just one part of the equation. Businesses need innovative thinkers and customer-obsessed doers to bring those strategies to life too. With the right people, there’s no limit to what a customer-focused business can achieve.
So for anyone considering a career in the CX field, where should they start? Forbes’ Blake Morgan offers 7 ways to start building a successful CX career.